E: Training@divtec.edu.au

PO Box 81, Arana Hills, Q 4054

1300 147 583

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©2019 by DIVTEC Training and Further Education | RTO Code 32535 - CRICOS Code 03748J  | Proudly created with Wix.com

Conditions of Enrolment Agreement

Enrolment Application Form

On returning the completed Enrolment Application Form to DIVTEC Training and Further Education (DIVTEC) your application will be reviewed and you will be contacted to confirm if the application has been accepted. In choosing to enrol, you give permission for DIVTEC staff to search and/or verify your Unique Student Identifier (USI) and consent for your images/video to be used for our information and promotional purposes in various media including but not limited to website, newspaper, magazine, television and brochures.

Student Handbook

DIVTEC has provided you with a copy of the Student Handbook and you are confirming this by signing the Enrolment Application Form. It is your responsibility to ensure you have read the Student Handbook within five days of signing the Enrolment Application Form. Should you be unable to comply with the any of the terms within the Student Handbook, you must notify DIVTEC as a matter of priority within this timeframe.

                                    Student Handbook.

Unique Student Identifier (USI)

DIVTEC can be prevented from issuing you with a nationally recognised qualification or statement of attainment when you complete your course if you do not have a USI. If you have not yet obtained a USI, you can apply for one online at http://www.usi.gov.au/create-your-usi/. If you would like DIVTEC to apply for a USI on your behalf, you must authorise us to do so and declare that you have read the applicable privacy information published on the USI website. Whenever our staff access your USI, you will be sent an automated notice listing our RTO code (32535) and trading name “DIVTEC Training and Further Education”.

Cooling-Off Period

  • Classroom Programs - after signing this agreement, you may cancel your enrolment in writing up to 14 days prior to commencement of the course without penalty. Please refer to the Student Handbook for more information.

  • Online/Correspondence Delivery – after signing this agreement, you may cancel your enrolment in writing prior to commencement of the course without penalty. Course commencement for an online / correspondence course means DIVTEC has provided you with a log in or issued learning resources for your first unit of competency. Please refer to the Student Handbook for more information.

Fees

A non-refundable fee applies to most enrolments – this fee will not be refunded should you choose to withdraw after the commencement of training. Please refer to the quote provided as part of your pre-enrolment documentation for detailed course tuition fees.

  • Funded Programs: a co-contribution fee is payable in full prior to commencement of course unless an agreed payment plan is approved, the student is eligible for Fee Free Year 12 funding or is exempt under another applicable policy.

  • Fee-For-Service Programs: a deposit is required to confirm your enrolment. The remaining tuition fees may be paid in fortnightly or monthly repayments via direct debit. The deposit amount is contingent on the chosen course.

  • Traineeship User Choice Funding: a Student Contribution Fee is required unless you are undertaking a school-based traineeship. Should a fee apply, it is charged at $1.60 per nominal hour of each unit within the course. Please refer to your invoice for a breakdown of the unit fees.

DIVTEC reserves the right to withhold assessment and/or award of your accreditation, qualification or statement of attainment whilst fees remain unpaid.

Refunds

You will be entitled to a full refund of the enrolment fee if you cancel or withdraw your enrolment for any reason more than 14 business days prior to the commencement of training. Please refer to the Training Plan you were issued at enrolment for scheduled training dates. Please refer to the Student Handbook for more information.

Non-payment of direct debit arrangement

DIVTEC reserves the right to withhold training and use of its facilities if your fees (or an instalment under your payment plan) are outstanding for a period of seven business days after a written notice to pay. If an instalment remains unpaid for more than 14 days after written notice to pay is sent, the full course costs (less any previously made payments) will become immediately payable. If you default on a payment, you may be liable for costs and disbursements incurred in pursuing the debt.

Privacy Notice

Under the Data Provision Requirements 2012, DIVTEC Training and Further Education (DIVTEC) is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER). Your personal information (including the personal information contained on this enrolment form and your training activity data) may be used or disclosed by DIVTEC for statistical, regulatory and research purposes. DIVTEC may disclose your personal information for these purposes to third parties, including:

  • School – if you are a secondary student undertaking VET, including a school-based apprenticeship or traineeship;

  • Employer – if you are enrolled in training paid by your employer;

  • Commonwealth and State or Territory government departments and authorised agencies;

  • NCVER;

  • Organisations conducting student surveys; and

  • Researchers.

Personal information disclosed to NCVER may be used or disclosed for the following purposes:

  • Issuing a VET Statement of Attainment or VET Qualification, and populating Authenticated VET Transcripts;

  • facilitating statistics and research relating to education, including surveys;

  • understanding how the VET market operates, for policy, workforce planning and consumer information; and

  • administering VET, including program administration, regulation, monitoring and evaluation.

You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. You may opt out of the survey at the time of being contacted. NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).

Complaints

Students or prospective students of DIVTEC may lodge a complaint regarding any matter including:

  • Quality of course/material or misleading advertising

  • Academic Results

  • Refund issues

  • Disciplinary action

  • Bullying, harassment and discrimination

Please refer to the Student Handbook for more details of the Complaints and Appeals Policy.

Code of Practice

DIVTEC is a registered trademark and business name of Ablecare Pty Ltd (ABN 37 075 026 112) and is a Registered Training Organisation (RTO Code 32535) regulated by ASQA. DIVTEC has policies and management practices which maintain high professional standards in the marketing and delivery of vocational education and training services and which safeguard the interests and welfare of students. DIVTEC aims to maintain a learning environment that is conducive to the success of students. DIVTEC has the capacity to deliver the courses on the scope of registration, and other advertised courses and will ensure that the facilities, methods and materials used in the provision of training will be appropriate to the outcomes to be achieved.

Student Responsibility

In returning a signed copy of this Enrolment Application Form, you accept the responsibilities regarding your conduct and learning as detailed within the Student Handbook. Should you be unable to comply with the any of the terms within the Student Handbook, you must notify DIVTEC as a matter of priority within five days of signing the Enrolment Application Form.

Program type

All programs may be delivered in a variety of methods. Not all delivery methods are available for every course. Please contact the DIVTEC Training Team prior to signing this Enrolment Application Form for information on the options available for your chosen course. Online and eLearning courses require access to a computer, word processing software and a reliable internet connection.